Term and Condition

Please read these Terms and Conditions of Service before using http://vietnamairportservice.com

By using this site, by sending or delivering your application(s), and/or other document(s) to vietnamairportservice.com, you acknowledge reading and accepting these Terms & Conditions and agree not to violate our policies.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page before doing anything on this website. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, vietnamairportservice.com may modify these Terms & Conditions without notice. Please continue to review this agreement whenever accessing or using this site.


  • Working day is from Monday to Friday, excludes Weekend and Holidays.
  • Working time in Working day is from 8AM to 11AM and 1PM to 4PM Vietnam time GMT+7.
  • Vietnam Airport Service once submitted can not be refunded or cancelled with any reason.

Vietnam Airport Service will help you:

  • No queue at the arrival airport to get your visa stamped
  • No long queue to get through the passport control area
  • Be escorted as a very important person
  • Safe and sound with our professional driver
  • Safe and sound and comfortable with our qualified cars

Process and Result of Vietnam Airport Service: After getting your order for Vietnam Airport Service and all documents as request (like: passport, portrait, flight ticket if need), we will proceed your order by sending the request direct to the team at the airport to the team at the airport to prepare service for you. When you arrival at Vietnam airport as schedule confirmation, we will help you do all procedures as your order and at that time, you need to understand that our service is finished successful. From that time, we no need to respond for any of your request for Vietnam Airport Service because we did it successful and get all service for you. All of your activities later that time belong to you and you have to respond for all of that activities by yourself.

Processing time: About 10 to 30 mins or longer depend on that have how many flight arrival at same time, how the traffic crowded at the airport and depend on each case with your document which is exactly or not. All the time must be understood that is Vietnam time GMT+7, your local time will not be applied. we will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental of Airport Security denial or delay in processing.

Cancellation: This service runs a no refund policy on all cases related fees as they charge for work done, it is therefore important that you should consider for all things before you order for service and make the payment on this website because the fee will not be able to REFUND. In case your request declined by Vietnam Immigration Department, the fee also will not be REFUND and there are no notice to explain for that, it is the rule. Once a request for Vietnam Visa was sent to Immigration Dept., there is no way to stop or cancel or refund.

Refund Policy: If for any reason you wish to cancel a service before your information was received by website or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. However, if you decide to cancel after payment or after your service application information has been sent to the airport as said above, no refund will be given and the service will be executed not depend on anything. Once a request was sent to Airport there is no way to stop or cancel or refund.

Fees and Payments: You agree to pay all fees and charges for the service offered by our website . Requirements and fees related to the processing of service is subject to change, including, but not limited to, application forms and documentation required for issuance, which are subject to change without notice. After you make your payment, please send us your receipt of payment immediately, specially in some urgent, it is our basis to request visa for you in time.

Information Policy: It is imperative that you supply us with all the correct information required for your requested immediately after finished order & payment, it includes personal information as in application form, your recently and clearly portrait without glasses and passport main page’s photo which has ICAO line at the bottom of passport. You also need to check your visa result and make sure everything is exactly, in case there is any incorrect at your result, you need contact us immediately to find the reason of that mistake. We can not be held responsibility for any delayed of service issuing because of your sending information and documents late or incorrect or any incorrectly or refused entry due to incorrect information supplied by you or because you don’t check your result to make sure it is exactly and not confirm or confirm late with us for the mistake (if it has). No refund will be given by us in the event of your false or incorrect or late information , we also will not respond for any fee or problem appear which cause you have to pay more or can not get entry because of reasons above. Therefore, we strongly recommend that you check information of your order and your result against your passport and personal information prior to departure.

Emergency case: Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at entry port for problem solving. Depend on each case, if the fee have to be paid for service to solve for problem, you will be asked to pay for that fee before solving problem if it is your mistake.

Privacy: Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications: By using this site and our services you give your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.